Legal notice

 

Legal Notice Policy

 

 

1. Introduction

 

This Legal Notice Policy governs all legal communications, claims, and disputes arising from the use of the website, purchase of products, or interaction with the brand Ombra, owned and operated by DNC Consumer.

 

 

2. Company Details

 

Legal Entity Name: DNC Consumer

Brand Name: Ombra

Registered Address: [Insert Registered Address]


Official Contact for Legal Communication:

📧 Email: support@ombra.in

 

3. Mandatory Legal Notice Requirement

 

Any individual, customer, or entity intending to initiate legal action against DNC Consumer must first send a written legal notice.

The notice must include:

 

  • Full name, address, and contact details

  • Relevant order ID / transaction details (if applicable)

  • Detailed description of the grievance

  • Supporting documents or evidence

 


Incomplete notices may not be considered valid.

 

4. Notice Period

 

A minimum of 30 days’ prior written notice must be provided to the company before initiating any legal proceedings.


During this period, both parties shall attempt to resolve the matter amicably.

 

5. Communication & Resolution

 

Users agree to first raise concerns through:

 

  • Customer support channels

  • Official email communication

 


We aim to respond within 15–30 working days from receipt of a valid notice.

 

6. Jurisdiction

 


All disputes shall be subject to the exclusive jurisdiction of the competent courts in Hyderabad, Telangana, India.

 

7. Limitation of Liability

 


To the maximum extent permitted by law, DNC Consumer shall not be liable for:

 

  • Indirect or consequential damages

  • Delays caused by logistics partners or unforeseen circumstances

  • Any misuse or improper handling of products

 

 

8. Chargebacks & Fraud Protection

 

In cases of:

 

  • Fraudulent transactions

  • Unjustified chargebacks

  • Abuse of return/refund policies

 

The company reserves the right to:

 

  • Take appropriate legal action

  • Recover losses, damages, and associated legal costs

 

 

9. Governing Law

 

This policy shall be governed by and interpreted in accordance with the laws of India.

 

10. Policy Updates

 

DNC Consumer reserves the right to update or modify this policy at any time without prior notice.

 

11. Acceptance

 

By accessing, purchasing, or using services under Ombra, you agree to this Legal Notice Policy.